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Active investigation · UPS shipment

Missing UPS Shipment

Tracking number 1ZJ69B91D934177201. Last physical scan: May 30, 2026 – Import Scan, Louisville, Kentucky.

Active Investigation€20,000 Reward

Key Facts

23 kgApprox. weight
2,000+Trading cards
65 × 51 × 31 cmLarge and identifiable package
Last physical scan:
May 30, 2026 · Import Scan · Louisville, Kentucky

Overview

Chronology and current situation of the missing UPS shipment.

Current Situation

The shipment has not received any further physical movement scans after the Import Scan in Louisville, Kentucky.

The shipment contains approximately 2,000+ trading cards intended for PSA grading.

We are not accepting compensation at this time because our primary objective is to determine the exact location and status of the shipment. We believe there remains a reasonable possibility that the package can still be recovered.

Timeline

Important events and communication.

May 30, 2026
Last physical tracking update: Import Scan in Louisville, Kentucky.
June 3, 2026
UPS informed us that additional customs documentation was required. All requested documents were provided immediately.
June 5, 2026
UPS advised that the shipment was expected to be delivered that same day, despite the tracking status remaining unchanged.
Investigations
Three separate investigations were opened. Each investigation was closed within approximately one day.
Claim Offered
UPS initiated a claim and offered compensation. The settlement was declined because the objective is to determine the exact whereabouts and status of the shipment.

Latest Investigation Findings

The following information was provided by UPS Security and Corporate Investigations regarding the current status of the missing shipment.

Important:
UPS confirmed that the shipment successfully entered the automated sorting system at Louisville Worldport. The package was last confirmed intact before disappearing during the outbound sorting process.
✔ Package physically arrived at UPS Worldport
Internal records confirm the shipment arrived on May 30, 2026 and was unloaded at 15:50 UTC.
✔ Routed into the outbound sorting system
The package entered the outbound load area at 16:03 UTC, which UPS confirmed is the normal processing flow.
✔ Internal image confirms package condition
UPS possesses an internal image showing the parcel intact with the shipping label still attached.
❗ Last confirmed point
After entering the outbound load area, there are no further internal scans showing the shipment being loaded onto the correct outbound transport.
🤖 Fully automated area
UPS confirmed this portion of Worldport is fully automated before diversion. Employees do not handle packages in this area, making theft at this stage unlikely.
⚠ Possible automated mis-sort
UPS believes one possible explanation is that the package may have been diverted together with another shipment travelling too closely on the conveyor system.
📹 CCTV reviewed
Security reviewed surveillance footage covering the outbound load area. No suspicious activity or trace of the shipment was identified.
📦 Louisville Overgoods searched
UPS investigators personally searched the Louisville Overgoods facility. No trace of the shipment was found.
🇺🇸 Nationwide Overgoods search
Corporate Overgoods searched inventory across the entire United States. No results.
🚶 Physical warehouse search
Security teams searched both the last scan location and surrounding outbound loading areas. No results.
📍 Destination investigation
UPS Security in California confirmed the shipment has not been located at its intended destination.
✈ Florida security investigation
Because Florida containers are loaded nearby, UPS Security also investigated the possibility of an accidental diversion. No results.
Current Status
Despite CCTV reviews, multiple warehouse searches, nationwide overgoods searches, destination verification and several internal security investigations, the shipment has still not been located. UPS has confirmed that the package disappeared after entering the automated sorting process at Louisville Worldport.

Photos & Evidence

Add your image files to the images folder.

Images
Package Exterior
Package Exterior

File: package-exterior.jpg

Interior Packaging
Interior Packaging

File: package-inside.jpg

Tracking History
Tracking History

File: tracking-history.jpg

Tracking History
Tracking History Intern

File: tracking-history.jpg

Downloadable Documents

Place the documents inside the documents folder using these file names.

Police Report

German police report and case information.

Download PDF

Tracking History

UPS tracking screenshots and investigation records.

Download PDF

Affected Orders

These are the currently listed affected order references. Use the search field to find a specific order. Click any order to copy it.

What we need from UPS

What we have requested from UPS but still have not received to this day.

A complete internal trace of the shipment after the Import Scan in Louisville, Kentucky.
Clear confirmation whether U.S. Customs released the package and when it was handed back to UPS.
Verification of all physical scans and internal warehouse movements after May 30, 2026.
Confirmation whether the shipment entered an overgoods, damaged goods, exception, security or recovery area.
Any available photographs, X-ray records, warehouse records or internal documentation.
Escalation to a senior UPS corporate investigations contact instead of standard Level 1 customer support.

What you can do

How customers, collectors and contacts can help right now.

Do you know someone at UPS?

Do you know anyone who works at UPS — especially a Key Account Manager, someone in Kentucky, Louisville, air cargo, customs, security, overgoods, investigations or someone with escalation authority?

If yes, please forward this case or send us the contact. Even a small internal hint could help locate the shipment.

Please send information to:
info@PokeGeoDude.com

Suggested message:

Hello, I may have information or a UPS contact regarding the missing UPS shipment 1ZJ69B91D934177201. Please contact me regarding this case.

We Need Your Help

We kindly ask everyone to help us increase awareness of this case. The shipment appears to have disappeared after its last physical scan in Louisville, Kentucky. Every additional inquiry increases the chance that the shipment receives further internal attention.

What You Can Do

  • Contact UPS Customer Support and ask for a senior escalation regarding this shipment.
  • Request that the shipment is searched again by the Overgoods and Recovery departments.
  • Ask UPS to perform another internal warehouse search in Louisville, Kentucky.
  • If possible, politely send a short email once per day asking for an update until the shipment has been located.
  • Please remain respectful. Our goal is to receive additional internal attention—not to harass UPS employees.

Helpful Email Contacts

If you would like to support us, you may respectfully contact the following UPS email addresses:

  • carissaharris@ups.com
  • overgoodsearch@ups.com
  • customerservicedede@ups.com
  • importde@ups.com
  • exportde@ups.com

Do You Know Someone at UPS?

We are especially looking for anyone who works at UPS, particularly within:

  • UPS Louisville Worldport
  • UPS Overgoods / Recovery Center
  • Corporate Security
  • Import or Export Operations
  • Warehouse Management
  • A UPS Key Account Manager
  • Anyone working in Louisville, Kentucky who may be able to forward this case internally.

Even sharing this case with the right person inside UPS could make a significant difference. Thank you for your support.

Submit Information

Any information that may help locate this shipment is highly appreciated. Information leading to recovery may qualify for the reward.

Email Information

€20,000 Reward for Information

Information leading to the recovery of the shipment may qualify for a reward.